FREQUENTLY ASKED QUESTIONS

QUESTION

1. DO YOU MAKE TRIMS/FLASHINGS IN COPPER AND/OR ALUMINUM?
2. DO YOU SHIP OUTSIDE CANADA?
3. DO YOU RETAIL?
4. WHAT IS THE SHORTEST AND/OR LONGEST LENGTH OF STEEL CLADDING THAT CAN BE PRODUCED?
5. WHAT COLOURS ARE AVAILABLE?
6. CAN YOU NOTCH “Z” GIRTS TO MATCH ANY PROFILE?
7. CAN I ORDER CUSTOM SIZE DOORS AND/OR WINDOWS?
8. DO YOU HAVE A DELIVERY CHARGE?
9. ARE THE D.T. HORSE STALLS FREE STANDING?
10. CAN I INSTALL YOUR D.T. HORSE STALLS MYSELF OR DO I NEED A CONTRACTOR?
11. DOES ANDEX INSTALL THEIR  PRODUCTS?
12. DO I NEED TO STRAP MY ROOF BEFORE INSTALLING YOUR PREFORMED ROOFING OR CAN I APPLY IT DIRECTLY OVER SHINGLES OR PLYWOOD?
13. WHEN INSTALLING ‘SPRINGHOUSE SHINGLES” DOES THE ROOF HAVE TO BE STRAPPED?
14. IS THEIR A WARRANTY ON THE ANDEX PRODUCT LINE?
15. CAN THE ANDEX CUPOLA BE SHIPPED BY COURIER?

ANSWERS TO QUESTIONS

1. DO YOU MAKE TRIMS/FLASHINGS IN COPPER AND/OR ALUMINUM?
   YES, MOST TRIMS, FLASHINGS, VENTS CAN BE MANUFACTURED FROM COPPER AND FROM SEVERAL OTHER SPECIALY METALS.
   
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2. DO YOU SHIP OUTSIDE CANADA?
   YES, WE SHIP ANYWHERE IN NORTH AMERICA WITH SOME SIZE RESTRICTIONS.  OUR OWN FLEET OF TRUCKS DELIVER TO MOST JOBSITES OR PLACES OF BUSINESS FROM NORTH BAY SOUTH TO LAKE ERIE AND EAST TO OTTAWA.
   
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3. DO YOU RETAIL?
   D.T. HORSE STALLS AND ACCESSORIES AND THE SPRINGHOUSE STEEL SHINGLE PRODUCT LINE ARE BOTH SOLD EITHER THROUGH OUR DEALER NETWORKS OR DIRECT TO THE CONSUMER.
   
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4. WHAT IS THE SHORTEST AND/OR LONGEST LENGTH OF STEEL CLADDING THAT CAN BE PRODUCED?
   THE ROLLING MILLS HAVE THE ABILITY TO  RUN ALMOST ANY LENGTH OF STEEL CLADDING BUT THE ABILITY TO DELIVER ANY LENGTH IS LIMITED TO THE SIZE OF THE TRANSPORTING CARRIER.
   
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5. WHAT COLOURS ARE AVAILABLE?
   ANDEX STOCKS 8000 PERPAINTED FLAT STOCK IN MANY POPULAR COLORS, GAUGES AND SIZES.
   
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6. CAN YOU NOTCH “Z” GIRTS TO MATCH ANY PROFILE?
   WE HAVE THE CAPABILITY OF NOTCHING “Z” GIRTS TO MATCH MOST ROLL FORMED CLADDING.
   
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7. CAN I ORDER CUSTOM SIZE DOORS AND/OR WINDOWS?
   WITH A 2 WEEK LEAD TIME WE CAN ORDER SPECIAL SIZE DOORS AND WINDOWS FROM THE MANUFACTURER.
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8. DO YOU HAVE A DELIVERY CHARGE?
   THERE IS NO FREIGHT CHARGE FOR DELIVERIES MADE WITHIN THE NORMAL ANDEX DELIVERY AREA.  FREIGHT IS CHARGED FOR ORDERS OUTSIDE OUR DELIVERY AREA.
   
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9. ARE THE D.T. HORSE STALLS FREE STANDING?
   D.T. HORSE STALLS ARE NOT FREE STANDING – THEY MUST BE MOUNTED TO POSTS THAT ARE FASTENED TO THE FLOOR OF THE STRUCTURE.
   
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10. CAN I INSTALL YOUR D.T. HORSE STALLS MYSELF OR DO I NEED A CONTRACTOR?
    D.T HORSE STALLS COME COMPLETE WITH AN INSTALLATION BROCHURE AND CAN BE INSTALLED BY A CONTRACTOR OR DO-IT-YOURSELF HANDYMAN.
    
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11. DOES ANDEX INSTALL THEIR  PRODUCTS?
    ANDEX MANUFACTURES AND DISTRIBUTES BUT DOES NOT INSTALL THEIR PRODUCT.
    
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12. DO I NEED TO STRAP MY ROOF BEFORE INSTALLING YOUR PREFORMED ROOFING OR CAN I APPLY IT DIRECTLY OVER SHINGLES OR PLYWOOD?
    STRAPPING IS REQUIRED TO INSTALL STEEL ROOFING AND SIDING.
    
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13. WHEN INSTALLING ‘SPRINGHOUSE SHINGLES” DOES THE ROOF HAVE TO BE STRAPPED?
    SPRINGHOUSE SHINGLES ARE INSTALLED OVER 1 LAYER OF EXISTING SHINGLES OR THE PLYWOOD – NO STRAPPING IS REQUIRED.
    
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14. IS THEIR A WARRANTY ON THE ANDEX PRODUCT LINE?
    BAYCOAT –THE COMPANY THAT PAINTS THE STEEL USED FOR CLADDING AND/OR MANUFACTURED PRODUCTS AT ANDEX-  WARRANTS THE  COATING FOR 25 YEARS.
    
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15. CAN THE ANDEX CUPOLA BE SHIPPED BY COURIER?
    ANDEX CUPOLA MODELS 200,250,350 ARE PACKAGED IN SUCH A WAY THAT THEY CAN BE SHIPPED VIA COURIER TO ANYWHERE IN NORTH AMERICA (FREIGHT COSTS ARE EXTRA).
    
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